Arrival and departure
- the check-in is made beginning with 12:00 o’clock
- the check-out is made until 12:00 o’clock
- at the clients’ request and when the hotel has availability we can apply special international fees for occupying the room after 12 o’clock:
1. for staying until 3 o’clock p.m. we will apply a fee of 25% of the night accommodation fee
2. for staying until 6 o’clock p.m. we will apply a fee of 50% of the night accommodation fee
3. for staying after 6 o’clock p.m., no matter the time when the client leaves, we will apply the total fee.
The luggage may be kept in the luggage room without payment for 24 hours and with payment for a period longer than 24 hours.



Accommodation:
The accommodation of each person is made by filling in the arrival announcement form based on the identity document.

Clients that request accommodation in single rooms, but may only be offered double (twin) rooms in “single” regime will be offered a discount from the fee that is posted for the double room.



Booking:
For reservations please fill-in the form or contact our reservations’ service by phone at:

+40 259 432 400, +40 359 432 400; Fax +40 359 432 500

 

e-mail: rezervari@hotel-maxim.ro sau contact@hotel-maxim.ro

Booking cancellation:


Any reservation cancellation will be made by contacting the reservation service.
No penalties will be applied if the cancellation is made with at least 3 days in advance. The penalty represents the value of the first day of accommodation.
If you have booked 5 or more rooms, then the cancellation will be made with at least 10 days before the arrival date.
For group reservations (minimum 10 rooms), please contact the reservation service.
In case you book by phone, fax and we do not have your credit card data, the advance payment will be necessary in order to guarantee the booking.

Fees:
They differ according to the room type that is chosen and to the number of people.

Payment modalities:
We accept cash payments (RON), credit card (Visa, Mastercard, Maestro, American Express), bank transfer.
The payment will be made before the accommodation takes place. In case of a long-stay the payment is made in advance or every 3 days.

Restaurant and bar schedule:
Breakfast is served daily between 07:00 and 10: 00 a.m. in the restaurant situated on the ground floor.

Security:
The hotel has homologated electronic monitoring systems of access to the rooms, the public spaces are watched by video systems. Although we have taken our measures of precaution, we recommend the use of the room safety box for depositing values. We are not responsible for forgotten, lost or presumed stolen objects from the inside of the hotel, from the conference rooms or from the restaurant.

Parking space and vehicles:
The cars can be parked in the special parking places if there are any available.
We do not provide car watch (we suggest you avoid leaving objects in sight, in the car).

Special needs:
We wish to assure the best conditions for persons with special needs. The great majority of our hotel spaces are accessible to persons in wheel-chairs. If you have a special need, of any kind, please let us know in advance, so we can offer you a most pleasant stay.

Pets:
As a general rule, we do not allow the accommodation of persons with pets (animals and birds). In exceptional cases, and only with the approval of the hotel, accommodation may be made by the presentation at the arrival in the hotel of a health national/international certificate (which also states the vaccinations). The pet fee is 50% of the fee for one person.

Visitors:
You may receive visitors in your room between 08:00 a.m and 10:00 p.m., without supplementary costs, but in case you receive visitors during 10:00 p.m – 08:00 a.m., they will have to pay for the fee difference and to register with the reception.

Confidentiality:
We will never use your personal data without your prior approval.

Environment policy:
It represents a permanent concern. Bedclothes are changed every 2 days, towels daily or at the client’s request. In order to inform us of your wish to change the linen or the towels, please leave them on the bathroom sink.

Responsibilities:
The clients are responsible toward the hotel for damages caused to other clients or to the personnel, buildings, furniture and equipment of the hotel if the mistake / intention can charged them.
The responsibility of the hotel does not extend to the vehicles or to their load.

Behavior:
We reserve the right to refuse the accommodation or the serving in the restaurant of intoxicated, rude or turbulent clients who by their attitude cause prejudice to the image of the hotel or disturb other clients.

Clients’ loyalty:
We reserve the right to offer bonuses and discounts in the purpose of building our clients' loyalty.

Disputes and complaints:
We reserve the right to debit our guests’ credit cards, in their absence, in the following cases: when you left without paying, when by your activity you have produced damage and when you have not canceled the reservation within the above established deadlines. Any controversy, dispute or complaint will be resolved amiably, and in case this is not possible, it will be subjected to the jurisdiction of the Bihor Tribunal – Oradea.

Final clauses:
We consider that any client, in the moment of accessing any of the services offered by the hotel (hotel, restaurant, bar, conference room) is aware of the above mentioned terms and conditions and that he/she accepted them.
The policy of the hotel may be modified without notice.